Frequently Asked Questions

Meedi8 is a mediation platform that helps people resolve conflicts calmly and fairly. We provide a safe space where both sides can be heard without interruptions or judgment, guided by Meedi, your friendly mediator.

Meedi guides the conversation between both parties, ensuring equal speaking time and helping each person express their perspective. Meedi asks clarifying questions, summarizes key points, and helps identify common ground for resolution.

Meedi8 works well for work disagreements, family tensions, romantic relationship issues, money disputes, and general interpersonal conflicts. For serious issues involving safety, abuse, or legal matters, we recommend professional in-person mediation or therapy.

While we can't force participation, we provide tools to make joining easy. You can send a private invitation link, and our platform is designed to be welcoming and non-threatening. If they're hesitant, you can start with your own coaching session first.

Yes, absolutely. All mediation sessions are completely private and confidential. Only the participants in the session can see the conversation. We never share your personal information or session details with third parties.

Yes, you can pause the session at any time. Both parties have the option to take breaks during the mediation process. You can resume when you're ready. We understand that difficult conversations can be emotionally taxing.

The length of mediation varies depending on the complexity of the situation and how much both parties want to discuss. Most sessions range from 30 minutes to 2 hours. You control the pace of the conversation.

No, you don't have to complete the mediation in one sitting. You can save your progress and return to the session later. Both parties can agree on a time to continue the conversation when you're both ready.

If someone is hostile during mediation, Meedi will help manage turn-taking and remind both people to communicate respectfully. If behavior becomes abusive, the session will pause and safety resources provided. If someone refuses to participate at all, you can't force them. Meedi8 only works when both people are willing.

Yes. When situations become complex or safety concerns arise, you can be connected with a licensed therapist or mediator. Premium and Family plans include faster access to human support. Human professionals can also review your mediation summaries to provide guidance.

You'll be offered connection to a licensed professional when: our system detects safety concerns like abuse or self-harm, the conflict involves legal or custody issues, you or the other person specifically request human help, or the situation is beyond what our mediation platform can appropriately handle.

For safety emergencies, we aim to connect you with a professional within 15 minutes. For non-urgent professional support, premium users typically receive responses within 24 hours. Free tier users can be referred to partner therapy services.

We offer flexible pricing plans to fit your needs. You can view our subscription options on the Pricing page, with plans starting from basic mediation access to premium features with unlimited sessions.

Yes. You can cancel your subscription at any time from your account settings. If you cancel, you'll keep access to premium features until the end of your billing period. After that, your account reverts to the free tier.

The free tier gives you unlimited text mediations, mood tracking, journaling, and achievement badges. Paid plans add unlimited voice mediations, chat imports, file uploads, professional reports, and priority support.

Only one person needs a paid subscription. When you create a mediation and invite someone, they can participate fully regardless of whether they have a paid account. Your subscription covers that conversation.

Your conversation data is automatically deleted after 30 days. This includes transcripts, summaries, and any notes from your coaching sessions. You can request earlier deletion at any time through your account settings.

Yes. You can delete any conversation immediately by going to "My Chats", selecting the conversation, and choosing "Delete Permanently". This cannot be undone. You can also delete your entire account which removes all your data within 48 hours.

All your conversations are encrypted end-to-end, meaning only you and the other participant can read them. We use industry-standard encryption both when data is stored and when it's transmitted. We comply with GDPR and data protection regulations.

Only you and the other person in the mediation can see the full conversation. Your private coaching session with Meedi is completely confidential and never shared. Meedi8 staff cannot read your conversations.

No. We never sell your personal data or conversation content to anyone. We don't share your information with third parties except when necessary to provide the service or when required by law.

No. Meedi8 is designed to help with everyday conflicts and communication challenges, but it's not a substitute for professional therapy. If you're dealing with trauma, mental health conditions, ongoing abuse, or deep relationship issues, we strongly recommend working with a licensed therapist.

We don't recommend using Meedi8 conversations as legal evidence. The platform is designed for informal conflict resolution and honest communication, not legal proceedings. If your situation involves custody, divorce, or other legal matters, you should work with a qualified mediator or lawyer.

Meedi8 is not appropriate for situations involving active abuse, violence, or threats, ongoing domestic violence or coercive control, severe mental health crises, legal disputes requiring formal mediation, or conflicts involving children's immediate safety.

You must be 18 years or older to create a Meedi8 account. If you're under 18 and experiencing conflict, please talk to a trusted adult, school counselor, or contact youth support services in your area.

Meedi8 works on any device with a web browser including phones, tablets, laptops, and desktop computers. It's a Progressive Web App, which means you can add it to your phone's home screen and it works like a regular app.

Yes, voice features require a stable internet connection. We recommend WiFi for the best experience. If your connection is poor, you can switch to text-only mode at any time during a session.

Your progress is automatically saved. When you reconnect, you can pick up exactly where you left off. The other person will see a message that you disconnected and can wait for you to return.

That's okay. Not every conflict resolves in one session. You can take a break and return to the conversation later when you're both ready. You can also schedule a check-in date to try again. Sometimes just understanding each other better is progress, even without full resolution.

Yes. You can start as many mediation conversations as you need with the same person. Each conversation is separate, so you can address different issues or revisit the same topic after time has passed.

Once you both agree on a resolution, Meedi8 helps you document what you've agreed to in clear terms. You can both digitally acknowledge the agreement and set a check-in date to review how it's going.

Yes! After each mediation session, you can download a full transcript in PDF format. This allows both parties to review what was discussed and reference any agreements or action items.

Your safety is our top priority. If at any point you feel unsafe, you can exit the session immediately by clicking the "Need Help" button or closing the app. You can also use the "Exit Privately" option which ends your session without notifying the other person. We'll provide you with crisis resources and support contact information.

Meedi8 monitors conversations for safety concerns like threats, abusive language, or mentions of self-harm. If concerning patterns are detected, the session will pause immediately and you'll receive safety resources including hotlines and support services.

Meedi8 does not proactively report to authorities. Our role is to provide you with resources and connect you with professional support services when needed. However, we encourage anyone experiencing abuse or in danger to contact local authorities or emergency services.

Yes. You can use the "Exit Privately" option at any time. This ends your participation without sending a notification to the other person or explaining why you left. Your safety and comfort are more important than completing a session.

If self-harm or suicide is mentioned, Meedi8 will immediately pause the mediation and display crisis resources including suicide prevention hotlines, text lines, and emergency contacts specific to your location. We strongly encourage you to reach out to these professional services.